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Can I return or exchange the goods?

2026-10-13

Returns are generally not accepted for non-quality reasons. If the goods do not match the agreement or have quality problems, we can discuss replacement, re-shipment or refund, provided the request is raised within the agreed period after receipt with supporting evidence.

What is covered and what is excluded by the warranty?

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What is covered and what is excluded by the warranty?

The warranty covers abnormal power degradation and functional failure caused by material or workmanship defects. It excludes man-made damage, improper installation, natural disasters, operation beyond rated voltage or current, unauthorized disassembly or modification, and failure to maintain per the manual.

What if the quantity is short or the model is wrong?

Please provide the packing list, photos of the carton marks and the actual received list. Once confirmed as our responsibility, we will re-ship or refund free of charge and cover the related freight.

What if the panels arrive damaged or broken?

Please open and inspect the goods before signing the delivery receipt. If damage is found, take photos on the spot and ask the carrier to note the damage on the receipt. Then send us photos, videos and packing list details within 48 hours. We will help file the insurance claim and prioritize a replacement shipment.

Can you supply a complete solar system solution?

We can supply a one-stop package covering modules, mounting structures, inverters, cables and monitoring, and can quote a complete solution based on your drawings for easier one-stop purchasing.

What is the delivery time?

In-stock orders ship within 7 to 15 days; scheduled production orders normally take 15 to 30 days; peak season, tier-1 brand sourcing or customized models may take 30 to 45 days. The final lead time is confirmed in the Proforma Invoice.

Can I get a sample? Who bears the sample cost and freight?

We can provide 1 to 5 sample panels. Sample cost and freight are borne by the buyer, and the sample cost is fully refunded once your bulk order reaches the agreed quantity.

GET IN TOUCH WITH Us

39 years of brand experience, creating a one-stop new energy procurement platform and wind-solar hybrid system solutions

CONTACT US

Sany: sany@esg100.com

Eric: linda@esg100.com

Jessica: sales@esg100.com

Amy: wing@esg100.com

Anna: solar1@esg100.com

Beira: zhang@esg100.com

Arthas: John@esg100.com

MIYA: Jimmy@esg100.com

QUICK LINKS

QUICK LINKS

WhatsAPP: +8613760893028

E-mail: Sany@esg100.com

chen@esgsolar.com

Tel: +8613760893028 / +8613760853778 +8618819142271

Head Office Address: Room 202, building 2, Creative industry park,No.6, YongHeng Street , North Panyu Road, Panyu District, Guangzhou City, Guangdong Province

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